Informativa sui rimborsi

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at donsanuth8@gmail.com. Please note that returns will need to be sent to the following address: 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at donsanuth8@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at donsanuth8@gmail.com.

At Morven, we value customer satisfaction and aim to provide a transparent and fair return and refund process. Please read this policy carefully before making a purchase.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must meet the following conditions:

  • Unused, unworn, and in its original condition

  • In the original packaging, including all accessories, tags, and inserts

  • Free from signs of use, damage, or alteration

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or clearance

  • Gift cards

  • Items showing signs of use or damage caused after delivery

Return Process

To initiate a return, please contact our support team at info@morven.online with:

  • Your order number

  • The reason for the return

  • Photos of the item (if requested)

Our team will review your request and provide return instructions if approved. Unauthorized returns will not be accepted.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original method of payment within 5 to 10 business days, depending on your payment provider.

Shipping Costs

  • Original shipping fees are non-refundable

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at info@morven.online within 7 days of delivery. We will evaluate the issue and, if confirmed, offer a replacement or full refund at no additional cost.

Chargebacks

We encourage customers to contact us first to resolve any issues before filing a chargeback. Unauthorized chargebacks may result in order delays or account restrictions.

For any questions regarding this policy, please contact us at info@morven.online.